2022 Customer Satisfaction Pioneering Digital Procurement Solutions

2022 ProcureTech100 - The Customer Satisfaction pioneers

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The ProcureTech100 is the definitive 100 pioneering digital procurement solutions. 

Feedback. User interface. Workflows. Simplicity.

Here, we reveal a little bit about the pioneers in the Customer Satisfaction category. 

The pace of digital innovation and ability for digital procurement solutions to scale over the last year has been impressive. Exceptional CEOs and Founding teams are inspiring a generational change to the digital procurement ecosystem solving global challenges.”
Lance Younger, Founder & CEO, ProcureTech

The 2022 ProcureTech100 were selected from over 4,000+ digital solutions from across the planet, using enriched data and analysis, combined with the collective experience of more than 60 procurement leaders, technology experts and B2B investors. Pioneers have been identified across 14 different categories. 

The Customer Satisfaction category is defined by high customer retention, customer satisfaction, advocacy, strong user experience and customer referrals. Solutions place their customers at the centre of their business strategy, operations and end to end, lifetime experience. 

The 2022 ProcureTech100 Customer Satisfaction pioneering digital procurement solutions are: 
Founded: 1994       HQ: USA

Think there’s a better way to buy for business? So do we. That’s why Amazon Business is changing the world of procurement. We simplify the purchasing process to make it easier for our customers to get the products they need. We solve for our customers’ unmet and undiscovered needs — continuously expanding our selection and adding relevant new tools and features. We’re right for any organization at any stage — starting, growing, transforming. And it’s our instinct to invent — we purposefully question what others don’t, creating unexpectedly better ways of getting things done.

Founded: 2015       HQ: USA

Globality is the leader in using artificial intelligence and sophisticated technology to transform the procurement function. Globality’s state-of-the-art digital solution replaces the traditional, outdated Request for Proposal, efficiently and effectively scoping needs, and matches companies with the suppliers that best meet the specific project requirements. By using Globality’s platform, companies achieve substantial cost savings and reduced operating expenses, while also delighting business stakeholders, fostering collaboration, and improving outcomes. For more information, visit www.globality.com

Founded: 2009       HQ: USA

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs.

Founded: 2005       HQ: USA

Combining innovative big data analytics with best in class insights, the Interos Eco-system Mapping, Monitoring and Assurance platform creates a holistic picture of our customers’​ ecosystem and individual suppliers. Through our cloud-based platform, customers gain actionable visibility and insights into their ever-evolving ecosystem, multi-tiered suppliers and associated indicators of risks.

Founded: 2008       HQ: Ireland

Keelvar’s sourcing optimization and autonomous sourcing offers easy adoption and enhanced productivity, while supporting large scale deployments for the world’s largest enterprises. The products are powered by unique artificial intelligence, designed by our category experts to deliver significant savings and operational improvements for leading global enterprises.

Not limited by size, scale, or complexity – Keelvar powers some of the most demanding global, sourcing teams including Siemens, Microsoft, Samsung, Coca-Cola, and Novartis.

Founded: 2017       HQ: USA

Suplari is the Spend Agility™ company. We deliver the first-ever Spend Intelligence Cloud that enables finance, procurement and business leaders to continuously and collaboratively optimize sourcing, forecasting, risk and compliance. Built upon advanced machine learning, Suplari helps mid-size and large enterprises achieve spend agility by automating data, spend analytics, insights and actions to predict and manage costs, cash flow and investments across the enterprise. Suplari’s cloud-based software is quick to deploy and delivers value in less than 90 days.

Founded: 2012       HQ: Canada

Tealbook empowers procurement teams with a platform that leverages advanced AI to deliver better visibility, increased accuracy and effortless analytics across the supplier base. We enable buyers and suppliers to partner in a meaningful and scalable way by bridging the gap in traditional procurement processes. Tealbook delivers on the promise of agile procurement with an engaging platform interface that puts supplier information at teams’ fingertips.

Founded: 2016       HQ: USA

Zylo is the leading enterprise SaaS management platform that transforms how companies manage and optimize their SaaS applications. By providing transparency of SaaS spend, license utilization, and user feedback, Zylo provides one SaaS system of record, empowering business leaders to discover, manage, measure and secure their SaaS investments.

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