HICX - Collaborative mindsets and capabilities: How the suppliers' perspective will reshape ways of working
27 October

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We are entering the era of the supplier experience.

Building on the foundations of the ‘customer-of-choice’ mindset, this strategy focuses on putting the needs of all suppliers at the forefront of global procurement activities to enable a truly supplier-centric approach.

However, to be successful, organisations must understand more about the expectations of suppliers themselves and the pain points that they face.

HICX, along with a panel of practitioners and experts, give their findings of its exclusive Voice of the Supplier 2022 report. Based on over 500 suppliers to some of the largest companies in the world, it looks at the challenges suppliers have and recommendations on how to reduce friction in relationships between enterprises and suppliers as seen through their lens.

  • What suppliers really thinking is important in creating a leading-edge supplier experience
  • The importance of collaboration and how to strengthen ways of working together
  • What enterprises need to do today to ready themselves for this new era

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