HICX - Delivering Strategic Transformation through Supplier Experience

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The pandemic has put supply chain resilience firmly at the top of the agenda.

Traditional, largely one-directional ways of working with suppliers are no longer sufficient to support the levels of supplier engagement.

One of the most notable outcomes has been the recognition that, for meaningful change to persist, the way in which enterprises interact with their suppliers has to be revamped, with supplier-centricity and supplier experience as the focus.

Topics covered
  • What it means to adopt a supplier experience approach
  • The differences between personalization and segmentation and how it relates to suppliers
  • The importance of creating supplier-centric experiences and journey maps from a supplier’s perspective
  • How to provide a “delightful, easy-to-use way for suppliers to interact with a company’s procurement systems”

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